A new version of the Phoenix portal is ready. Update to keep tracking, troubleshooting, and the AI line working.
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Phoenix Phase Converters
Customer Portal
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PhoenixPhase Converters
Welcome back
Phoenix Support Line
🎙️
Talk to Phoenix
Tap to talk. I can pull up your order and walk you through anything.
What can I help with?
Pull up your account
Enter your email, phone, or order #. We'll text a code to the phone on file — then your unit, order, and shipment load automatically, so you never start over.
🔎 Email, phone, or order number
Whichever you use, the code goes to the phone on your order — that's how we confirm it's you.
🔐 Enter the 6-digit code
Sent by text. Expires in 10 minutes.
No text arriving?
Make sure it's the number you ordered with. Still stuck — call us and we'll link it.
📦 Orders & tracking
Every converter ships in two parts — the control panel by UPS, the motor/transformer by LTL freight. Both show below.
🔐 Sign in to see your orders
Verify your phone once and we'll keep you signed in.
Loading your orders…
🟢 Your Shopify account
Invoices, addresses, and full order history live in your Shopify account.
📋 About your shipments
Panel — ships UPS from our shop, usually first. Freight — the idler motor (and transformer, if any) ships LTL. The Pro# is your freight tracking number with the carrier.
⚡ My converter
🔐 Sign in to detect your unit
We read your model from your order and show the exact specs, wiring, and videos for it.
▶️ Guides, manuals & datasheets
Videos, manuals, and spec sheets — pulled live from our catalog. Tap any title.
📘 Manuals & datasheets
Loading catalog…
🩺 Troubleshoot
Snap a photo of the issue — wiring, breaker, capacitor, nameplate — and Phoenix AI reads it and tells you what to check. Your model is included automatically.
📸 Show me the problem
Prefer to talk it through?
The voice line already has your unit loaded.
📞 Contact us
However you reach us, your order and unit come along — no starting over.